QUALITY ASSURANCE

L.A.D.D., Inc. is committed to the continuing development of our Quality Assurance System, which is monitored to show improvement towards quality stakeholder services. Below are a few of the areas monitored by the Quality Assurance Department, Safety, Steering, Quality Assurance Committees, and the Board of Directors.

Quarterly Quality Assurance Audits: Each program that for which L.A.D.D., Inc. provides supports receives an internal quarterly audit that incorporates standards that are defined by L.A.D.D., Inc. policies, procedures, regulatory agencies, RMHA and accrediting bodies.

Satisfaction Surveys: Satisfaction Surveys are sent on an annual basis to everyone who receives support services, guardians, contract agencies and staff.

Guardian Contact: L.A.D.D., Inc. is committed to encouraging guardian and family contact on a regular basis. The company standard is for each program to make a minimum of 6 contacts per month to guardians and family members.

Community Access: L.A.D.D., Inc. is committed to ensuring that the people for whom we provide support services are given the opportunity to be involved in activities in the community. The company standard is for each program to access the community at a minimum of 5 times per month. Community Access may be less often or more often according to each individual's Person Centered Plan.

The Annual Outcome Report is available to view by clicking here. This document is in Adobe Acrobat format.

If you do not have Adobe Acrobat Reader, click here to download it for free.