Welcome to the LADD, Inc. Maintenance Department.
Please make sure you use the EMERGENCY PROCEDURE-RESPONSIBLE PERSON LIST to call your MANAGER as well as the Maintenance Dept. for ANY IMMEDIATE NEEDS such as: No Water, No Heat in the winter, No Air Conditioning in 90 degree weather, Major Leak, or any Maintenance need that can not wait for 48 hours.
NON-EMERGENT MAINTENANCE NEEDS:
To request any maintenance needs for your program location, please fill out a Maintenance Ticket. To do so, please follow these directions:
Click: Open New Ticket
At the FULL NAME box : put in the Program Name and your name (Example: Superior Apt./Sally Smith)
At the EMAIL ADDRESS box : put in the Manager’s Email Address of your Program Location (Ex: TReed@laddinc.net)
TELEPHONE box: put the program location telephone number
HELP TOPIC box: click on the best description
SUBJECT box: put in a few words to cover topic including who caused the damage if anyone (Ex: broken door/Jeff)
MESSAGE box : in this box please give a full description of the problem or list of maintenance needs found and any other helpful information. Please also put if someone caused the damage (for example: Jeff kicked the door & now it is hanging on it’s hinges & won’t close)
When finished; Click on OPEN TICKET
Follow Up: What will occur at this point is that the request is submitted to the Maintenance Department & the Manager who’s email address you put into the Email Box will receive an email letting them know that the request was submitted. Maintenance Dept. will be reviewing these at least every 48 hours & setting up a time for repairing.
Please feel free to put in a second request if necessary. THANK YOU!!!
Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. A valid email address is required.
Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.
